FAQ

Leaolupesina Samoa Import and Export is a company dedicated to working with skilled weavers in Samoa to produce high-quality fine mats. We market these traditional mats overseas, supporting local artisans and promoting Samoan culture.

Our mission is to empower Samoan women through the art of weaving, ensuring sustainable livelihoods and preserving cultural heritage while providing high-quality products to our international customers.

The company was founded in 2021 by Segaula Heather Liuaki, who saw the potential of empowering women through weaving. With a vision and determination, she has led the company to its current success.

Ngafingafi is a traditional Samoan fine mat, intricately woven from natural fibers. It holds significant cultural value and is used in various ceremonial occasions.

We offer three distinct weaving patterns: Au 1, Au 0.5, and Au Filo. Smaller and finer weaving patterns are considered more valuable by buyers.

Currently, we offer standardized weaving patterns. Customization options may be considered for future rounds.

Orders can be placed through our website. Just click on the OUR PROCESS section and follow the instructions. We announce new rounds of orders periodically, and you can check under the NEWS section for updates and announcements.

Orders are completed in specific rounds. For example, Round 3 will begin next month with expected completion in November 2025 and deliveries in December 2025 to January 2026.

Yes, we ship our products internationally. Delivery times will vary based on the destination and shipping cost is already included in the product price.

We only accept bank transfers at this point. If you follow the instructions under OUR PROCESS section correctly, it will lead you to the checkout process where detailed payment instructions are provided.

Due to the handmade nature of our products, all sales are final. However, if there are any issues with your order, please contact us, and we will do our best to resolve them.

A significant portion of the proceeds from each sale goes directly to the weavers, ensuring they are fairly compensated for their work. Your purchase helps sustain their livelihoods and supports community development.

Yes, we regularly feature stories about our weavers and their craft on our website under OUR IMPACT section. We encourage you to explore these to learn more about the artisans behind the fine mats.

You can reach us through our contact form on the website, by email at support@segaulangafingafi.com, or by phone to Losaline Liuaki at +64210544714. Our customer service team is ready to assist you with any questions or concerns.